Returns handled clearly and fairly.
If something is wrong with your order, we will help you follow the right return, exchange or warranty process.
Contact us before sending anything back.
Returns and warranty claims often need supplier or manufacturer assessment. Message us first with your order details, product issue and photos where relevant, so we can guide the correct process.
Send photos
For damaged or incorrect items, send photos of the product, packaging and courier label.
Keep proof
Have your order number, invoice number or proof of purchase ready when contacting us.
Keep packaging
Keep original packaging, labels, manuals and accessories until the product has been checked.
1Before returning a product
Please contact us before sending a product back. We will confirm the correct return process, required documents and return address.
2Incorrect or damaged items
If you receive the wrong product or your order arrives damaged, notify us as soon as possible. We may request photos or videos so we can investigate with the supplier or courier.
3Faulty products
Faulty products may need to be assessed by the supplier, manufacturer or authorised service centre before repair, replacement or refund can be approved.
4Products that may not qualify
Some products may not qualify for return if they have been opened, used, damaged, installed, configured, altered, or returned without original packaging, accessories, manuals or serial numbers.
5Special orders
Products sourced specifically on request may not be returnable unless defective, incorrectly supplied, or otherwise required by applicable law. This includes project, reseller or special quote orders.
6Refunds
Refunds are processed only after the returned product has been received, inspected and approved. Refunds are usually made to the original payment method or by EFT to the verified customer account.
Need help with a return?
Send your order number, product details and photos if relevant.